Our Verdict
LiveChat is a mature, established live-chat widget (in the market since 2002) with AI-driven chat routing, canned responses, and integrations for the major CRM/helpdesk/e-commerce platforms. The 14-day free trial requires no credit card, so there's no real barrier to testing it against your own traffic before paying. The tradeoff is trust: LiveChat sits at a below-average 2.8/5 on Trustpilot from 96 reviews, and the recurring complaint theme is billing — customers report being charged before an invoice arrives and being billed after cancellation with refunds denied. This verdict is built from LiveChat's published feature set, pricing, and independent third-party reviews — RankerToolAI has not run a hands-on lab test of LiveChat.
⚠ Before you enter card details
The most consistent complaint pattern in LiveChat's Trustpilot reviews is around billing: payments processed before an invoice is issued (unusual compared to typical SaaS billing flows), and some reviewers reporting they were charged after canceling with refund requests denied. This doesn't appear to reflect the chat widget's actual functionality — longer-tenured users describe the product itself favorably. Read the cancellation terms in your plan before committing, and confirm cancellation in writing.
How LiveChat Scores
| Criterion | Score | Rating |
|---|---|---|
| Feature Depth AI routing, canned responses, integrations |
8/10 | |
| Ease of Use Mature, widely-deployed widget |
7.5/10 | |
| Value for Money Priced per person/month, scales fast with team size |
6/10 | |
| Trust & Billing 2.8/5 Trustpilot, recurring billing complaints |
4/10 |
✓ Pros
- Mature, feature-complete product — AI-driven chat routing, canned responses, chat history
- 14-day free trial, no credit card required to start testing
- Broad third-party integrations (CRM, e-commerce, helpdesk platforms)
- Part of a wider suite (ChatBot, HelpDesk) if you need automation or ticketing later
✗ Cons
- 2.8/5 Trustpilot rating (96 reviews) — below average for the category
- Recurring billing complaints: charged before invoice, billed after cancellation
- Priced per person/month — costs scale quickly for larger support teams
- Entry Starter plan caps visitor tracking at 100/month
LiveChat — 14-Day Free Trial
No credit card required — test it against your own site traffic first.
What LiveChat Offers
LiveChat is a website chat widget aimed at sales and support teams. Its core features include AI-driven chat routing (directing visitors to the right agent or bot), canned responses for common questions, visitor tracking and targeting (e.g., proactive chat invitations based on browsing behavior), and a reporting dashboard for response time and customer satisfaction metrics. It integrates with major CRM, e-commerce, and helpdesk platforms, and offers native apps for web, Windows, macOS, iOS, and Android.
LiveChat Pricing (2026)
| Plan | Price (per person/mo) | Visitor Tracking | Best For |
|---|---|---|---|
| Starter | $19 (annual) / $25 (monthly) | Up to 100 | Small businesses testing live chat |
| Team ⭐ | $49 (annual) / $59 (monthly) | Up to 400 | Full-time support teams |
| Business | $79 (annual) / $89 (monthly) | Up to 1,000 | Customer service departments, work scheduler & advanced reporting |
| Enterprise | Custom | Custom | Global companies needing a tailored setup |
All plans include a 14-day free trial with no credit card required. Pricing is per agent seat, so total cost scales with team size — confirm your current LiveChat pricing for your exact team size before subscribing.
Try LiveChat Free for 14 Days
No credit card required — see how it performs on your own site before paying anything.
Try LiveChat →Affiliate link — we earn a commission if you subscribe, at no extra cost to you.
LiveChat's Sister Products: ChatBot & HelpDesk
LiveChat, ChatBot, and HelpDesk are all built by the same company (Text, Inc.) and sold separately, each with its own pricing and free trial. Here's an honest look at the other two, in case one fits your situation better than live chat alone.
ChatBot — AI Chatbot Builder
ChatBot lets you build automated conversation flows and AI agents that handle common questions without a human agent, then hand off to a live agent (e.g., via LiveChat) for anything the bot can't resolve. Pricing starts at $19/user/month (annual) for the Essential plan (1 AI Agent, 10 monthly AI resolutions), up to $79/user/month for Growth (10 AI Agents, 200 resolutions). 14-day free trial, no card required. Its Trustpilot sample (13 reviews) is too small to draw strong conclusions from either way — worth trialing directly rather than weighting the rating heavily.
Try ChatBot Free →HelpDesk — Ticket-Based Support Software
HelpDesk is ticket-based support software — better suited than live chat for support requests that need tracking, assignment, and follow-up over days rather than a real-time conversation. It's the best-reviewed of the three siblings on Trustpilot. Pricing starts at $19/user/month (annual) for Essential, up to $79/user/month for Growth (advanced ticketing, 20 custom fields). 14-day free trial, no card required, and paid annual plans save up to 24% versus monthly.
Try HelpDesk Free →Frequently Asked Questions
Is LiveChat worth it?
LiveChat is a mature, feature-complete live chat tool with AI-driven routing and a genuinely free 14-day trial (no card required), so it's worth trialing to judge fit. The catch is a below-average 2.8/5 Trustpilot rating (96 reviews) with recurring billing complaints — charge-before-invoice practices and being billed after cancellation — so read the pricing and cancellation terms carefully before committing to a paid plan.
How much does LiveChat cost?
Starter is $19/month per person billed annually ($25/month billed monthly), Team is $49/month per person annually ($59 monthly), Business is $79/month per person annually ($89 monthly), and Enterprise is custom-priced. All plans include a 14-day free trial with no credit card required.
What are ChatBot and HelpDesk?
ChatBot and HelpDesk are sibling products from the same company (Text, Inc.) as LiveChat. ChatBot is an AI chatbot builder for automating conversations; HelpDesk is ticket-based support software. They're priced and sold separately from LiveChat, each with their own free trial.
Why does LiveChat have a low Trustpilot rating?
LiveChat sits at 2.8/5 on Trustpilot from 96 reviews. The recurring complaint theme is billing practices — reviewers report being charged before receiving an invoice (unusual compared to most SaaS billing flows) and being billed after canceling, with refund requests denied. Long-time users' complaints are more often about support responsiveness than the chat widget's actual functionality.